Customer Service
Continuous Improvement, Just to Satisfy Customers
Novo keeps "Customer Focus" company value, and brings "local supplier" superiority into full play. And it adopts “One Call, No Worries” service standard to provide professional technical support and after-sales service.
Novo Service Commitment
【On-Site Service】
Make quick response from customer site and get to site in the first time. Timely support technical help and solve issues about maintenance.
【Remote Service】
Novo supplies 24H remote technical support service for customers. As our honored customer, you can contact our technical supporter at random and get the following services:
1. Maintenance Remote Telephone Guidance;
2. On-line Communication about relevant issues on social media communication platform;
3. Obtain relevant technical documents;
4. Obtain technical training information.
HOTLINE：0510-81193060